Frequently Asked Questions (FAQ)
Frequently Asked Questions
We’re here to help. Find answers to our most commonly asked questions below. If you need more assistance, email us at PAMNacogdoches@gmail.com.
Product & Authenticity
Are your fragrances authentic?
Yes. We sell 100% authentic, brand-name perfumes and colognes sourced from trusted distributors.
Do you offer sample sizes or testers?
We offer a variety of fragrance sizes when available. Selection changes, so check current product listings for availability.
Orders & Shipping
Do you offer free shipping?
Yes. We offer free standard shipping on qualifying orders over $50 within the continental U.S. Shipping options and any applicable charges are shown at checkout.
How long does shipping take?
For items available for fulfillment, processing generally takes 1–2 business days and standard shipping is generally estimated at 3–7 business days after processing, depending on destination. Expedited shipping options may be available at checkout.
What if an item becomes unavailable after I place my order?
If an item is temporarily unavailable, shipment may take 1–2 weeks (up to 14 calendar days from the date you placed your order). Carrier delivery time is additional. If we cannot meet our usual 1–2 business-day processing time, we will email you before that processing window ends with an updated estimated shipment date and the option to wait or cancel the affected item for a full refund. You may cancel the delayed item at any time before shipment by emailing PAMNacogdoches@gmail.com. If the item has not shipped within 14 calendar days of your order date, we will cancel it and promptly refund the amount paid for the cancelled item, including applicable taxes and any shipping charges attributable to it, to your original payment method. If the entire order is cancelled, we will refund the full order amount, including shipping. Your bank or payment provider may require additional time to post the refund.
Do you ship internationally?
At this time, we ship within the U.S. only.
How can I track my order?
Once your order ships, we’ll send tracking information by email when available.
Returns & Cancellations
What is your return policy?
If you need to return an eligible item, you have 30 days from the date you receive it to initiate a return. Items must be unused, unopened, and in their original condition and packaging. Sale or promotional items and gift cards may be excluded. Please review our Return Policy for full eligibility details.
Can I cancel or modify my order?
Orders can generally only be modified or cancelled before shipment. Email us at PAMNacogdoches@gmail.com as soon as possible and we’ll do our best to help. If an item is cancelled before shipment because it remains unavailable after the extended fulfillment period, no return is required and the cancelled amount will be refunded to the original payment method.
What if my item arrives damaged or incorrect?
Email us at PAMNacogdoches@gmail.com within 48 hours of delivery with photos of the product and packaging so we can review the issue.
Payments & Promotions
What payment methods do you accept?
Available payment methods are shown securely at checkout and may include major credit cards, PayPal, and other supported options.
Do you offer discounts or promotions?
Yes. We regularly offer special deals and promotions. Follow us on social media and sign up for our email newsletter to stay updated.
Store & Customer Support
Do you offer local pickup or delivery?
Local pickup or delivery may be available in the Nacogdoches area when offered at checkout or arranged with our team. We do not publish a public street address at this time.
How can I contact customer service?
Email us at PAMNacogdoches@gmail.com or call +1 (281) 892-9195.
Still have questions?
Email us at PAMNacogdoches@gmail.com and we’ll be happy to assist.